Set up Wi-Fi connexion bug

If you're having Wi-Fi connection bug or see an Wi-Fi icon with an exclamation betoken, try the solutions below. After each solution, endeavour to open a webpage on your phone to encounter if the effect is fixed.

Stride 1: Check settings & restart

  1. Make sure Wi-Fi is on. And then turn it off and on again to reconnect. Acquire how to connect to Wi-Fi networks.
  2. Make certain Plane fashion is off. And so turn it on and off once more to reconnect. Learn how to enable and disable Airplane mode.

  3. Press your phone'south power button for a few seconds. Then, on your screen, tap Restart .If you don't run across "Restart," press and concord the power button for well-nigh xxx seconds, until your phone restarts.

Step ii: Notice the trouble type

  • Phone:Try connecting to the Wi-Fi network with another device, like a laptop computer or friend'southward phone. If other devices can use the network, the trouble is about likely with your phone.
  • Network:Check whether your phone can connect to some other Wi-Fi network, like at a friend's house or a public network. If your telephone can connect elsewhere, the problem is most likely with the network.
  • Internet:If your phone connects to the Wi-Fi network only you still have no internet, the problem is about likely with your internet connection.

Pace three: Troubleshoot past problem type

Telephone

Check for problem apps

The problem tin be from an app that yous downloaded. To find out, restart your phone in safe style.

  1. Turn on condom fashion. Learn how to plow on rubber mode.
  2. Try connecting to the Wi-Fi network over again.
  3. Check if the Wi-Fi connection works in safe style.
    • If the Wi-Fi connectedness works in prophylactic style, a downloaded app is well-nigh likely causing the issue.
      • To leave safety mode, restart your telephone.
      • Uninstall recently downloaded apps ane past 1. See whether the connectedness works.
      • After you remove the app that'southward causing the problem, reinstall the other apps.
    • If the Wi-Fi connexion doesn't work in safe mode
      Likely, at that place'south a problem with the Wi-Fi network or internet connexion.

Tip: Airplane mode is automatically turned on when you lot enter condom fashion. We recommend turning airplane mode off in order to continue using features such every bit GPS, Wi-Fi, and making phone calls.

Net & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and and so on once more.

  1. Unplug the router and modem's ability cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Bank check that all cords and cables are secure at both ends.
  4. Expect a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

If the lights aren't working right, you could take an issue with the modem, router, or cyberspace connection.

Contact the network administrator or your Internet Service Provider. For example, at that place could exist a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, frequently have a webpage for you to complete. If you sign in or accept the terms, the public connection should piece of work.

If you lot don't see an authorization page after yous connect to a public network:

  • Check for a notification that asks yous to sign in.
  • Open up a new folio in a new window.

If those steps don't piece of work, attempt restarting your connexion to the network:

  1. Open your phone's Settings app.
  2. Tap Network & net And thenInternet.
  3. Touch and hold the network name. TapForget.
  4. Turn Wi-Fi off and then on again.
  5. On the list, tap the network name.
  6. You'll go a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Bank check that hotspot is on

  1. Open your phone's Settings app.
  2. Tap Network & net And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Plough on UseWi-Fi hotspot.
    • If it was already on, plough it off and and so on again.
    • If your phone hasn't had a hotspot earlier, kickoff tap Ready Wi-Fi hotspot.

Tip: For more than info, learn more most hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If yous have problems, check with your carrier. Enquire whether your telephone can connect to mobile hotspots and whether they're in your information plan.

When you reconnect

When you lot reconnect, cheque for the latest system update. Updates can bring improvements that help prepare issues. Learn how to bank check and update your Android version.

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